Service Experience Lead: End-User DX & ITSM
Job Description & Overview
100 Percent in Cardiff is seeking a Service Experience Manager to drive service quality and end-user satisfaction across Workplace and EUC services. The role suits someone who thrives in operations, understands front-line delivery, and is passionate about improving how users experience technology daily.
You will lead CSI efforts, manage incidents, and guide engineers to reduce friction while maintaining strong communication during disruptions.
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Key Details
- Date Posted: 11 Oct 2026
- Location: cardiff
- Employment Type: Permanent
- Category: Management & Operations, IT & Technology
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100 Percent
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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