Sales Operations Specialist

Job title
Sales Operations Specialist
Function
Sales Operations
Location
Ripponden
Reports to
Sales Operations Team Leader
Responsible for staff
N/A
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview
Provides a professional interface between JLA business functions and the respective Sales Team. The objective is to liberate Sales time and improve operations efficiency within JLA that result in a better customer experience.
Key tasks
Principle Accountabilities

• Facilitate the effective operation of JLAs Order to Cash processes with the nominated Sales Team
• Resolve issues and queries to support Sales teams and address customer concerns
• Confident with inputting figures to calculate a pricing model
• Support and where appropriate challenge sales members to ensure all information is provided to be able to create a workable order
• Organise contract management (via DocuSign)
• Manage a customer Total Care, SCON or Machine Sales Order through to IFS
• Liaise with suppliers and group companies within JLA to ensure operational and commercial actions are fulfilled on time (and in full)

Special Challenges

• This is a varied, fast paced role so we are looking for someone who can adapt quickly to an ever changing environment and take on new tasks with ease
• The role involves liaison and collaboration with multiple business functions within JLA
• Confidence communicating with colleagues and customers verbally and in writing
• Working with ambiguity and conflicting information and / or priorities

Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)

• Excellent Communication Skills written and verbal
• Ability to work as part of a team
• Attention to detail
• Knowledge of all Microsoft office applications
• Knowledge of Pivotal, SMART and IFS.

Experience (what you have done)

• Strong administration skills
• Excellent attention to detail
• Good understanding of JLAs operational processes
• Assertiveness to be able to meet planned deadlines and sales demands

Personal qualities
(the way you think and act)

• Own the challenge
• Be a partner
• Keep it real
• Problem solver
• Collaborative

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