Sales Support Coordinator

<p class="text-muted mb-3">Sales Support Coordinator</p>

<p class="text-muted mb-3">Location: Head Office, Deeside</p>

<p class="text-muted mb-3">Department: Customer Services</p>

<p class="text-muted mb-3">Mon–Fri, 9:00am – 5:30pm</p>

<p class="text-muted mb-3">About Ralawise: We’re a leading B2B wholesale distributor of blank apparel for customisation, supplying 4,000+ styles across 120+ brands to printers, decorators and retailers across the UK & Europe.</p>

<p class="text-muted mb-3">What you’ll do:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Own order processing and day‑to‑day account support (including sensitive accounts)</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Handle inbound calls/emails and resolve queries quickly</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coordinate with internal teams to ensure accurate, on‑time delivery</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Keep meticulous records and meet KPIs (accuracy & call retention)</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Act as a key contact for Internal & Field Sales</span></li>

</ul>

<p class="text-muted mb-3">What you’ll bring:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Confident phone manner; clear written/verbal comms</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Calm, organised and customer‑first under pressure</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Team player; Excel/Word savvy and quick to learn new systems</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Discreet with data and strong multitasking skills</span></li>

</ul>

<p class="text-muted mb-3">Apply now — we’d love to hear from you.</p>

<p class="text-muted mb-3">Benefits:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Casual dress</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Company pension</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Free parking</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>On-site parking</span></li>

</ul>