Senior Account Manager

<p class="text-muted mb-3">Senior Account Manager</p>

<p class="text-muted mb-3">My client is a growing global leader in electronics distribution, supporting customers with product sourcing, traceability, electronic design, logistics, supply‑chain management, anti‑counterfeit testing and obsolescence management. Due to continued growth, they are seeking a proactive Senior Account Manager to deliver customer projects on time, within scope and budget and act as the central communication point across internal teams and customers.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Responsibilities</h5>

<p class="text-muted mb-3">Ownership & Delivery</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Manage customer projects from onboarding to completion.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Review and understand customer briefs and translate them into internal execution plans.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Engage all relevant stakeholders at the correct stages.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Monitor timelines, identify risks and coordinate mitigations to ensure delivery.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Oversee milestones including demand loading, job creation, procurement progress and kitting readiness.</span></li>

</ul>

<p class="text-muted mb-3">Customer Management</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Serve as the primary customer contact throughout the project lifecycle.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Provide clear, structured and timely updates.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Track and ensure completion of customer requests.</span></li>

</ul>

<p class="text-muted mb-3">Contract Review & Commercial Alignment</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Lead contract reviews and ensure PO alignment.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Identify commercial risks and escalate when needed.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Help protect and optimise project gross profit.</span></li>

</ul>

<p class="text-muted mb-3">Cross‑Functional Coordination</p>

<p class="text-muted mb-3">Work closely with:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Work closely with Supply Chain, Operations, Sales and Quality.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Drive alignment, ensure accountability, and resolve issues.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Planning & Systems Management</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure accurate demand loading and job creation in the ERP system.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Monitor performance through order books, trial kitting and supply chain status.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Maintain project visibility and data integrity across systems.</span></li>

</ul>

<p class="text-muted mb-3">Change Management & Issue Resolution</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>First point of contact for ECRs, BOM updates, RMAs and supply/delivery issues.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coordinate teams to resolve issues and minimise disruption.</span></li>

</ul>

<p class="text-muted mb-3">Process & Documentation</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Document customer</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements including kitting instructions, CofC/FAIRS, traceability, and operational preferences.</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Maintain clear and accessible project documentation.</span></li>

</ul>

<p class="text-muted mb-3">Skills & Experience</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong commercial awareness and ability to interpret contracts.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent communication and stakeholder management.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Highly organised with the ability to manage multiple projects.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong Excel, reporting and presentation skills.</span></li>

</ul>

<p class="text-muted mb-3">Key Behaviours</p>

<p class="text-muted mb-3">Ownership, accountability and a proactive, solution‑driven mindset.</p>

<p class="text-muted mb-3">Strong communicator and collaborative team player.</p>

<p class="text-muted mb-3">Adaptable in a fast‑paced, evolving environment.</p>

<p class="text-muted mb-3">Success Measures</p>

<p class="text-muted mb-3">On‑time delivery.</p>

<p class="text-muted mb-3">Customer satisfaction and retention.</p>

<p class="text-muted mb-3">Accurate, visible project data.</p>

<p class="text-muted mb-3">Effective stakeholder alignment and communication.</p>

<p class="text-muted mb-3">Adherence to KPIs and SLAs.</p>

<p class="text-muted mb-3">High‑quality sales and QBR reporting.</p>

<p class="text-muted mb-3">Perks</p>

<p class="text-muted mb-3">Company pension</p>

<p class="text-muted mb-3">Bonus scheme after 6 months’ probation</p>

<p class="text-muted mb-3">22 days holiday + bank holidays + Christmas shutdown</p>

<p class="text-muted mb-3">Hours: 8:30am–5pm</p>

<p class="text-muted mb-3">Office‑based</p>

<p class="text-muted mb-3">Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy</p>

<p class="text-muted mb-3">Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days, please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in</p>