Senior Air Imports Coordinator

Senior Air Import Coordinator - Freight Forwarding - Heston - Competitive Salary DOE

About the Company

Our client is a leading international logistics and freight forwarding business providing comprehensive air freight, customs, transport and supply chain solutions to a diverse global customer base.

Due to continued activity within their air freight operation, they are looking to recruit an experienced Senior Air Import Coordinator to join their established Heston team.

As a Senior Air Import Coordinator, you will manage a high volume of air import shipments from origin through to final delivery, ensuring all operational, customs, transport, customer service and financial requirements are managed accurately and efficiently.

You will work closely with customers, overseas offices, warehouse and distribution teams, transport providers and internal departments to ensure shipments are handled professionally and with minimal disruption.

Senior Air Import Coordinator - The Details

Competitive salary depending on experience

Permanent, full-time position

4 on 4 off working pattern - days

Opportunity to join an established international logistics and freight forwarding business

High-volume air freight import operation

Broad exposure across international air freight, customs and transport

Opportunity to develop operational, customer service, customs and financial knowledge

Supportive and professional working environment

Excellent long-term career development opportunities Senior Air Import Coordinator - Requirements

Previous experience within air import freight forwarding or logistics is essential

Experience processing a range of customs entries

Strong understanding of air import procedures and documentation

Excellent customer service and communication skills

High level of accuracy and attention to detail

Ability to manage multiple customers, shipments and customs clearances each day

Good financial awareness, including job costing and invoicing

Strong organisational skills with the ability to prioritise workloads effectively

Ability to work proactively and use initiative

Professional approach to handling customer queries, issues, disputes and complaints

Knowledge of CargoWise and Sequoia would be advantageous

Ability to remain calm and organised when working within a high-volume operational environment Senior Air Import Coordinator - Responsibilities

Review and action shipment pre-alerts

Coordinate with overseas origin offices and manage shipment information throughout the import process

Prepare and process different types of customs entries

Arrange transport and final deliveries in line with customer requirements

Maintain clear and timely communication with customers, origin offices and internal departments

Liaise with customers by email and telephone, providing accurate shipment updates

Monitor shipments and proactively identify and resolve potential issues

Complete job costing and invoicing accurately and promptly

Maintain accurate and up-to-date shipment and customer records across operational systems

Build and maintain effective working relationships with origin offices

Identify and resolve operational issues to minimise disruption to shipments

Support colleagues during periods of absence, holiday or increased workload

Follow company procedures and maintain high standards of customer service and operational accuracy About Us

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