Senior Service Designer

HM75: Senior Service Designer

Location: Manchester, Leeds, Sheffield or Birmingham | 3 days per week onsite

Salary: Competitive Day Rate | Contract 6 Months | Inside IR35

Overview:

First Military Recruitment are currently seeking a Senior Service Designer on behalf of one of our clients.

Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.

Lead the design and improvement of end-to-end services across multiple channels and touchpoints.

Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.

Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes.

Translate user needs, policy

requirements and operational constraints into practical service solutions.

Identify pain points, risks, dependencies and opportunities across complex service ecosystems.

Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.

Use research insights, data and evidence to inform service design decisions.

Support service assessments and ensure alignment with the Government Service Standard.

Produce clear design artefacts and recommendations to support delivery and decision making.

Coach and influence teams in adopting user-centred design practices.

Skills and Qualifications:

Experience working within UK Government, public sector or highly regulated environments.

Strong understanding of the Government Service Standard and Service Manual.

Experience supporting services through discovery, alpha, beta and live phases.

Experience working with multidisciplinary teams using agile delivery methodologies.

Ability to analyse complex service landscapes and identify strategic improvement  opportunities.

Experience producing high-quality service design artefacts and recommendations for senior stakeholders.

Demonstrable experience leading service design on complex digital transformation programmes.

Ability to design and improve end-to-end services spanning multiple teams, systems and channels.

Advanced knowledge of service mapping, blueprinting and systems thinking.

Strong understanding of user-centred design principles and practices.

Ability to synthesise user research findings into actionable service improvements.

Experience balancing user, organisational and policy needs.

Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.

Ability to build consensus and influence decision-making in complex environments.

Strong communication and presentation skills.

Experience working within agile, multidisciplinary delivery teams.

Understanding of modern digital delivery methods and government service design practices.

Ability to prioritise work and adapt to changing

requirements.

BPSS Security Clearance. 

Location: Manchester, Leeds, Sheffield or Birmingham | 3 days per week onsite

Salary: Competitive Day Rate | Contract 6 Months | Inside IR35