Service Planning Manager

Chesterfield | £45,000 - £55,000 + Bonus + Benefits

Hours: Monday to Friday, 8:00am - 4:30pm

Benefits

£45,000 - £55,000 basic salary

Bonus scheme

25 days holiday plus bank holidays

Lunch provided daily

Free onsite parking

Company laptop and phone

Genuine progression opportunity into a leadership roleThe Opportunity

Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?

We're supporting an ambitious and growing business in the search for a Service Planning Manager to lead the planning and coordination of maintenance activities across a nationwide customer base.

This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.

With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.

The Role

As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.

Key responsibilities include

Planning and scheduling annual maintenance programmes across 450+ customer sites

Coordinating engineer workloads, travel and site visits

Managing reactive maintenance and emergency call-outs

Owning and developing the service scheduling system

Leading weekly planning meetings with field engineers

Monitoring service tickets and ensuring timely resolution

Managing customer communication and maintenance reporting

Coordinating installation handovers and follow-up inspections

Working closely with purchasing and operations teams to maintain stock levels

Supporting holiday planning and resource allocation across the engineering team

Driving a proactive approach to service delivery and maintenance planning

About You

We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.

You may currently be working as a:

Service Planning Manager

Senior Service Planner

Maintenance Planner

Field Service Coordinator

Engineering Scheduler

Logistics Coordinator

Operations Planner

Service Delivery CoordinatorYou'll ideally possess:

Proven experience in a planning, scheduling or coordination role

Experience supporting field-based engineers or service teams

Strong organisational and prioritisation skills

Excellent stakeholder and customer management abilities

Confidence using scheduling, ERP or service management systems

A proactive approach with a strong focus on continuous improvement

High attention to detail and strong administrative skillsExperience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.

Why Apply?

This is a unique opportunity to join a growing business where you can genuinely make an impact. You'll have the autonomy to improve systems and processes, influence the future direction of the service function and play a key role in supporting ambitious growth plans.

If you're a highly organised planning professional who enjoys coordinating people, improving processes and delivering exceptional service, we'd love to hear from you.

IND25