Service & Quotations Coordinator

Job Title: Service & Quotations Coordinator

Location: Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7QD

Salary: £34,000 - £36,000 per annum, depending on experience

Job type: Full Time, Permanent

We are a busy and growing commercial door and entrance systems company specialising in:

Automatic doors

Aluminium door fabrication

Commercial door installation & servicing

Steel doors

Drive-thru windows

Reactive repairs and maintenanceAbout The Role:

We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination.

This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.

Key Responsibilities

Handling incoming sales and service enquiries

Preparing quotations for repairs, servicing, and installations

Liaising with customers regarding ongoing works

Coordinating engineer schedules and appointments

Managing job progress and customer communication

Following up quotations and customer requests

Processing customer invoices

Working closely with engineers and suppliers

Learning technical product knowledge over time

Supporting smooth project and service delivery

Liaising with suppliers and generating Purchase Orders

About you

We are looking for somebody who is:

Highly organised and process-driven

Calm and composed under pressure

Excellent at prioritising multiple tasks

Confident communicating with customers and engineers

Commercially aware and detail-focused

Proactive and solution-oriented

Professional in both written and verbal communicationExperience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.

Important

This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales.

We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.

Benefits:

Competitive salary

Stable long-term role

Supportive team environment

Opportunity to grow within the business

Pension schemePlease click APPLY send your CV and a short covering email outlining your relevant experience.

Candidates with the experience or relevant job titles of; Service Coordinator, Quotations Coordinator, Engineering Service Coordinator, Field Service Administrator / Controller, Maintenance Coordinator, Works Coordinator, Facilities Management Operations Coordinator may also be considered for this role