Service Supervisor - Škoda Aftersales

Service Supervisor – Škoda Aftersales | Edinburgh | Full Time | Up To £36,355.80 Basic + Bonus/Commission & Overtime

West End Garage is an established, privately owned automotive retailer founded in 1987. We represent Škoda in Edinburgh, Stirling and Dunfermline, alongside CUPRA and SEAT at our expanded Stirling operation.

The Role

West End Garage is looking for an experienced, energetic and customer-focused Service Supervisor to join our busy Škoda aftersales team in Edinburgh.

This is an opportunity for an established Service Supervisor or an experienced Service Advisor who is ready to take on greater responsibility and progress into a supervisory position.

You will remain closely involved with customers while helping to coordinate the daily operation of the service reception team. Working alongside the Aftersales Manager, Workshop Control, Technicians and Parts team, you will help ensure that every customer receives a professional, efficient and straightforward experience.

The role is full time, working 44.25 hours per week, Monday to Friday between 07:45 and 18:00, with one half-day through the week as agreed in advance, plus one Saturday morning in four, paid as overtime.

Key Responsibilities

Supporting and guiding the Service Advisor team throughout the working day

Helping to organise daily workloads and maintain an efficient customer journey

Welcoming customers and managing service, repair and MOT bookings

Reviewing vehicle history, recalls, warranty

requirements and service plans

Keeping customers informed and obtaining authority for additional work

Explaining technical information, estimates and invoices clearly

Liaising closely with Workshop Control, Technicians, Parts and Sales

Arranging courtesy cars and other onward-travel requirements

Supporting workshop loading, productivity and departmental performance

Handling customer concerns professionally and helping resolve issues promptly

Identifying appropriate maintenance and repair

requirements

Ensuring job cards, estimates, invoices and supporting records are accurate

Coaching colleagues and sharing best practice across the team

Supporting the Aftersales Manager and deputising when required

Helping the department achieve its customer satisfaction, retention and financial targets

Requirements

Essential

Current or recent experience as a Service Advisor within a franchised motor dealership

A strong understanding of dealership aftersales processes

Excellent customer service and communication skills

The confidence to guide colleagues and coordinate a busy service reception

Strong organisation and attention to detail

The ability to remain calm, professional and solutions-focused under pressure

Confidence using dealership systems and digital platforms

A commercially aware approach to identifying required and beneficial work

A full UK driving licence

The right to work in the UK

Desirable

Previous supervisory or senior Service Advisor experience

Škoda experience

Existing manufacturer accreditation

Experienced Service Advisors who can demonstrate that they are ready to take the next step are also encouraged to apply. Full Škoda brand training will be provided.

What’s In It For You

Basic salary of up to £36,355.80, depending on experience

Performance-related bonus and commission

Potential annual earnings of up to £44,455.80, depending on experience, performance and overtime worked

Overtime paid for one Saturday morning in four

30 days’ annual holiday, including bank holidays

Company pension scheme

Access to the CBS car lease scheme, with vehicles available from Škoda, SEAT and CUPRA

Employee savings and discount programmes

Škoda manufacturer training and accreditation

Ongoing coaching and professional development

Genuine opportunities for career progression

A modern working environment with established systems and processes

The support and stability of a successful, independently owned business

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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