SHE Claims Co-Ordinator

<p class="text-muted mb-3">SHE Claims Co-ordinator - up to £35,000 per annum DOE</p>

<p class="text-muted mb-3">An exciting new Safety, Health & Environment Administrator opportunity at DX!</p>

<p class="text-muted mb-3">All</p>

<h5 class="fw-bold text-success mt-4 mb-3">about you</h5>

<p class="text-muted mb-3">You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.</p>

<p class="text-muted mb-3">About us</p>

<p class="text-muted mb-3">We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.</p>

<p class="text-muted mb-3">What will it feel like to be part of our team?</p>

<p class="text-muted mb-3">At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.</p>

<p class="text-muted mb-3">Role Summary</p>

<p class="text-muted mb-3">DX is looking for a highly organised and detail-focused Claims Coordinator to manage employers’ liability and industrial injury claims across our nationwide network.</p>

<p class="text-muted mb-3">You will act as the central point of contact for depots, insurers, legal representatives, claims management providers and internal stakeholders. You will help keep claims on track, obtain evidence promptly, maintain accurate records, and support effective defence strategies through clear analysis and reporting.</p>

<p class="text-muted mb-3">This role would suit someone with experience in claims administration, insurance, legal support, risk management, health and safety administration, or a similar environment.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key responsibilities</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Receiving, reviewing and recording employers’ liability and industrial injury claims.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Managing claims from initial notification through to closure.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Monitoring case progress, key milestones and legal deadlines.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coordinating the collection of accident investigations, risk assessments, training records, witness statements, CCTV footage and other supporting evidence.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Identifying gaps in evidence and following up with depots and business functions.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Liaising with managers across more than 100 depots, as well as insurers, solicitors and claims management providers.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Reviewing evidence and external recommendations to prepare case summaries and defence strategy proposals.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Producing claims reports, management information and trend analysis.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Identifying recurring causes, emerging risks and opportunities for improvement.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Providing day-to-day supervision to the SHE Administrator on claims-related activities</span></li>

</ul>

<p class="text-muted mb-3">Essential criteria for this role</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Relevant experience in claims administration, insurance, legal support, risk management, health and safety administration, or a comparable role.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent organisational and prioritisation skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong attention to detail and the ability to manage multiple cases and deadlines.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Confident communication and relationship-building skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>An analytical approach, with the ability to assess evidence and make recommendations.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Experience producing reports and management information.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The ability to work independently, maintain confidentiality and take ownership of your workload.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Competence in Microsoft Excel, including pivot tables, lookup functions and data analysis tools.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Proficiency in Microsoft Outlook, Teams and Word.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Experience of employers’ liability or personal injury claims, logistics or distribution operations, supervision, or UK health and safety legislation would be advantageous.</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">About you</h5>

<p class="text-muted mb-3">You will be methodical, persistent and comfortable following up for information. You will communicate professionally, handle sensitive matters appropriately, and take a practical, commercially aware approach to resolving issues.</p>

<p class="text-muted mb-3">Occasional calls outside normal office hours may be required to support colleagues working varied shift patterns.</p>

<p class="text-muted mb-3">As this role handles sensitive data that is in scope of GDPR laws,</p>

<p class="text-muted mb-3">you will be required to undergo a CRB check.</p>

<p class="text-muted mb-3">Benefits:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Competitive Rates of Pay</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Company Funded Health Cash Plan</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Holidays: 20 days increasing with length of service + bank holidays</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Long Service Recognition scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Enhanced Maternity & Paternity</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Company Pension Scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Life Assurance</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Employee Assistance programme including 24/7 Virtual GP</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>DX Discounts Portal</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent opportunities for career progression and more!!</span></li>

</ul>

<p class="text-muted mb-3">We look forward to hearing from you</p>