Customer Service Support - MK123

Customer Service Administrator

Location: West Hull

Salary: £26,227 per annum (£13.44 P/H)

Job Type: Full-time, Permanent

About the Role

We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull.

This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.

You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.

Working Hours

This role requires flexibility to work the following shifts:

8:30am - 5:00pm

10:00am - 6:00pmIn addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.

Key Responsibilities

Act as the first point of contact for customer queries via phone, email, and online channels

Handle billing and account enquiries professionally and efficiently

Process and respond to order enquiries and updates

Manage and monitor the company's social media channels, responding to customer messages and enquiries

Investigate and resolve customer complaints, ensuring a positive outcome wherever possible

Maintain accurate customer records and update internal systems

Liaise with internal departments to resolve customer issues

Provide general administrative support to the wider team

About You

We are looking for someone who:

Has previous customer service and/or administrative experience

Possesses excellent communication skills, both written and verbal

Is confident handling customer complaints and finding solutions

Has strong organisational skills and attention to detail

Is comfortable using Microsoft Office and internal systems

Can prioritise workload effectively in a fast-paced environment

Has a positive, professional, and customer-focused attitude

Is flexible regarding working hours, including occasional Saturdays

What We Offer

Competitive salary of £26,227 per year

Permanent, full-time position

Day off during the week when working a Saturday

Supportive and friendly working environment

Opportunity to develop and grow within the business

If you are a customer-focused professional who enjoys a varied role and takes pride in delivering excellent service, we'd love to hear from you. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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