Team Leader

<p class="text-muted mb-3">About the job</p>

<p class="text-muted mb-3">At Metro Supply Chain UK, we're big enough to offer exciting opportunities and long-term stability, but small enough for every individual to make a difference.</p>

<p class="text-muted mb-3">With approximately 300 colleagues across our sites in Suffolk, Norfolk, Bedford and Wales, we've built a reputation for delivering flexible warehousing and logistics solutions while maintaining the family-business values we were founded on.</p>

<p class="text-muted mb-3">JOB SUMMARY</p>

<p class="text-muted mb-3">We are looking for a Team Leader for our friendly Bedford site. The role is 70% time on task within the warehouse, with locking up duties and cover for Supervisors where needed.</p>

<p class="text-muted mb-3">It’s the ideal opportunity for someone with some team management exposure and experience to grow their skills within a supportive and varied environment.</p>

<p class="text-muted mb-3">The hours for this role are 2:30pm – 11pm.</p>

<p class="text-muted mb-3">RESPONSIBILITIES:</p>

<p class="text-muted mb-3">Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.</p>

<p class="text-muted mb-3">Work with the Supervisor in order to understand their</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements and expectations and acting as the senior Metro Supply Chain staff on the shop floor.</h5>

<p class="text-muted mb-3">Understand our customers’ issues and help drive business improvements.</p>

<p class="text-muted mb-3">Support the managers and other supervisors in their roles.</p>

<p class="text-muted mb-3">To support personal development, motivate staff within framework of Job Descriptions.</p>

<p class="text-muted mb-3">Optimise the utilisation of all assets across the operations.</p>

<p class="text-muted mb-3">To ensure that all staff on site operate within all current legislation.</p>

<p class="text-muted mb-3">Work with Managers and / or Supervisors to ensure H&S management best practice is applied, and investigations.</p>

<p class="text-muted mb-3">Ensure staff act and conduct themselves in a safe manner in accordance with H&S Guidelines.</p>

<p class="text-muted mb-3">Ensure site housekeeping is carried out regularly.</p>

<p class="text-muted mb-3">Ensure MHE is checked daily before use.</p>

<p class="text-muted mb-3">Support the team to ensure that stock records are kept accurate and up to date.</p>

<p class="text-muted mb-3">Ensure operational activities (intake, put away, pick, pack, label, despatch) are conducted in an accurate and timely manner.</p>

<p class="text-muted mb-3">Monitor and manage staff productivity and accuracy in line with customer</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements.</h5>

<p class="text-muted mb-3">Understand the required labour needed to complete daily activities and ensure that the resource is in place to achieve them.</p>

<p class="text-muted mb-3">Cover for the Supervisor as required.</p>

<p class="text-muted mb-3">Health and Safety</p>

<p class="text-muted mb-3">Without compromise maintain a safe and clean work environment.</p>

<p class="text-muted mb-3">Report any hazards in the workplace to management immediately.</p>

<p class="text-muted mb-3">Complete all training provided in a timely manner.</p>

<p class="text-muted mb-3">Follow all laws and policies applicable.</p>

<p class="text-muted mb-3">Customer Service and Our Way Culture</p>

<p class="text-muted mb-3">As a team member, work collaboratively with Metro employees in a team-oriented environment.</p>

<p class="text-muted mb-3">Have an exceptional customer service attitude.</p>

<p class="text-muted mb-3">Look for ways to say “Yes” to the customer (internal and external).</p>

<p class="text-muted mb-3">Promote and support social initiatives driven by other team members.</p>

<p class="text-muted mb-3">Follow established processes and, where applicable, help achieve customer Key Performance Indicators (KPIs).</p>

<p class="text-muted mb-3">Bring a continuous commitment to your quality of work.</p>

<p class="text-muted mb-3">Be approachable and show a positive interpersonal style.</p>

<p class="text-muted mb-3">Maintain open honest relationships.</p>

<p class="text-muted mb-3">EXPERIENCE:</p>

<p class="text-muted mb-3">With excellent communication skills, the Team Leader will have strong attention to detail, have a customer-focused mindset, and be able to demonstrate good leadership skills.</p>

<p class="text-muted mb-3">We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.</p>

<p class="text-muted mb-3">Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team</p>