Technical Support Engineer

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience. There may be room to negotiate on salary for the right person.

Duties:

Troubleshoot end user technical product issues

Supporting both business clients, electricians, installers as well as the general public

Working with a ticketing system, handling both inbound and outbound support calls and emails

Remote monitoring to try to find a solution over the telephone

Diary management organising weekly site visits to customers homes, and commercial sites

Route planning

Remotely diagnose product issues

Provide external and internal technical product training

Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department

Assisting with technical documentation - development, classification, vetting, version management, etc.Benefits:

£35,000 - £40,000

20 days holiday plus bank holidays

Pension

Private healthcareExperience:

Previous experience in a technical support role

An electrical background is ideal and have any metering experience that would be a huge plus.

Strong technical background and can learn products quickly

Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable

Confident customer service skills are essential, as customer liaison will be an essential part of the rolePlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website