Telesales & Office Support Administrator

<p class="text-muted mb-3">About the Role</p>

<p class="text-muted mb-3">This role is home-based with the ideal candidate residing in the Mold or Wrexham area.</p>

<p class="text-muted mb-3">White Label Sinks and Taps is a B2B distributor specialising in supplying high-quality kitchen sinks and taps to the trade. Supplying installers, kitchen retailers and builders' merchants, the company offers a range of durable, stylish products designed to meet the demands of professional trade customers.</p>

<p class="text-muted mb-3">We're looking for a motivated, hands-on individual to join our team as a Telesales & Office Support Administrator.</p>

<p class="text-muted mb-3">This is a varied role combining outbound/inbound telesales with general office administration support — perfect for someone who enjoys speaking to customers and keeping things running smoothly behind the scenes.</p>

<p class="text-muted mb-3">What You'll Be Doing</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Making outbound calls to generate leads and follow up on enquiries</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Handling inbound customer calls and converting enquiries into sales</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Building and maintaining customer relationships</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Providing general office/admin support (data entry, scheduling, email correspondence)</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Processing orders, quotes, and invoices as needed</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Keeping accurate records of calls, sales, and customer interactions</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Liaising with the wider team to ensure smooth order/service delivery</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Providing secretarial support to field sales team</span></li>

</ul>

<p class="text-muted mb-3">What We're Looking For</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Confident, clear telephone manner</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Self-motivated — able to work independently from home</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Good organisational skills and attention to detail</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Comfortable using phone systems, email, and basic office software (Sage 50, Word/Excel)</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Reliable home internet connection and a quiet, organised workspace</span></li>

</ul>