Trade Counter Assistant

<p class="text-muted mb-3">Our client is seeking a proactive, motivated and diligent Trade Counter Assistant to join their dynamic and dedicated team. The successful Trade Counter Assistant candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills and provide a friendly and approachable customer experience. This position has amazing prospects for the right candidate.</p>

<p class="text-muted mb-3">PLEASE NOTE - When not working on the Trade Counter, candidates will be required to assist in the office with day to day tasks, including answering the phones, working with office staff on ad-hoc duties and drafting correspondence. Computer literacy essential, and knowledge of databases (preferably SAP) would be desirable. There may be some instances where candidates will be required to assist with warehouse tasks on an adhoc basis.</p>

<p class="text-muted mb-3">This role provides opportunity for development and progression within the company on a permenant basis</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key responsibilities for the role of Trade Counter Assistant</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To manage customer orders and queries in an effective and efficient manner.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse and office spaces.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To load and unload deliveries by hand (with forklift, if candidate possesses relevant licences)</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To process orders and handle payments.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To safely move goods to storage areas and around the warehouse facilities as required.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To put orders together and organise deliveries.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To complete stock control paperwork or update computerised stock lists accurately and in a timely manner.</span></li>

</ul>

<p class="text-muted mb-3">Essential qualities for the role of Trade Counter Assistant:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To display thorough attention to detail and care within your work.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To have some sales experience, in order to fulfil the role of promoting and up-selling the products our client offers.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that</span></li>

</ul>

<p class="text-muted mb-3">our client is known for are maintained consistently.</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To demonstrate the ability to accept constructive criticism and work well under pressure.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To possess excellent verbal and written communication skills, including personable and clear telephone manner and email ettiquette.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To be able to demonstrate physical skills like lifting, bending and carrying.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To possess the ability to organise your time and workload.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To be able to carry out basic tasks on a computer or hand-held device, including proficiency in Microsoft Office (Word/ Excel/ Powerpoint).</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Must have a full, clean UK Drivers Licence.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook.</span></li>

</ul>

<p class="text-muted mb-3">Shifts: Monday to Friday – 7:30AM – 5PM (with potential for overtime, paid at time and a half).</p>

<p class="text-muted mb-3">Salary: £3600 London Living Wage when you go permenant + overtime rate</p>

<p class="text-muted mb-3">Including 25 days pay holiday and all bank holidays paid</p>

<p class="text-muted mb-3">Call outs are paid £80- £100 per call out</p>

<p class="text-muted mb-3">Nature of the role: This Trade Counter Assistant Role is a temporary to permanent role for the successful candidate, after a trial period of 13 weeks.</p>

<p class="text-muted mb-3">We are looking forward to hearing from you at Team CV LTD</p>