Customer Experience & Insights Lead
Job Description & Overview
Marella Cruises is seeking a Customer Experience & Insights Manager to ensure the voice of the customer informs decision-making, transforming feedback and data into improvements that enhance the guest experience from inspiration through to post-holiday reflection.
This role offers hybrid working, with one day a week in our Luton office, and the chance to influence guest loyalty through insight-led action across the business and external partners.
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Key Details
- Date Posted: 14 Oct 2026
- Location: luton
- Employment Type: Permanent
- Category: Marketing & Media, Management & Operations
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TUI Group
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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