Sales & Customer Service Administrator

Responsibilities

• Answering and directing telephone calls and emails promptly and professionally
• Greeting and supporting visitors to our Manchester site
• Preparing invoices and processing customer payments
• Processing orders received by telephone, email, and our online dealer portal
• Producing the weekly sales report for the site
• Providing general administrative support to ensure the smooth running of a busy office
• Proactively contacting existing customers by phone to build trust, understand their needs, and identify sales opportunities
• Recommending suitable products or solutions based on customer needs
• Supporting the sales team with follow-up activity and project support
• Working with the marketing team on promotions and sales support activity

This is a full-time role (40 payable hours per week), Monday to Friday, based at our Wythenshawe, Manchester site (M22). Standard office hours apply, with some flexibility expected to support the operational needs of the business.

Qualifications

• Confident, warm, and professional on the phone—comfortable building rapport quickly
• Organised, with strong attention to detail and the ability to manage a varied workload
• PC literate, with experience of (or a willingness to learn) CRM and order management systems
• Proactive and adaptable—able to use your own initiative and respond to changing priorities
• A genuine team player with a positive, can‑do attitude
• A strong communicator with good time management skills
• Interested in aquatics or animal care (advantageous but not essential)

Salary is offered at an entry‑level rate in line with experience, with full training provided to the successful candidate.