Customer Service Manager

Telecom Acquisitions Limited horsham Posted 19 Oct 2026 Closing: 18 Nov 2026

Permanent

£40 - £52

Job Description & Overview

Telecom Acquisitions Limited provided pay range

This range is provided by Telecom Acquisitions Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Telecom Acquisitions Limited

Customer Service Manager

Horsham, West Sussex

Full-time

Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused Customer Service Manager to lead our dynamic support team during an exciting phase of growth.

As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. You’ll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence.

What You’ll Be Doing:

Oversee day-to-day operations of our Customer Care and Technical Support teams
Ensure SLAs are met and exceeded through smart triaging and proactive leadership
Audit tickets, calls, and chats to drive first-time resolution and quality assurance
Deliver regular coaching, 1:1s, and performance feedback to team members
Collaborate with the Commercial Director to streamline processes and boost efficiency
Own the quarterly training plan and foster a culture of growth and accountability
Monitor outsourced supplier performance and ensure alignment with our service standards

What You’ll Bring:

Proven experience managing customer service or support teams
Strong understanding of SLA management and service desk operations
Excellent communication, coaching, and team-building skills
A passion for customer satisfaction and continuous improvement
Detail-oriented mindset with the ability to thrive in a fast-paced environment

Why Join Us?

We’re part-owned by TalkTalk and rapidly expanding in the broadband and utilities space. At Telecom Acquisitions, you’ll find a collaborative culture, real opportunities for growth, and a team that celebrates innovation and customer-first thinking.