Field Service Engineer, Italy

As a Junior Field Service Engineer, you will install, maintain, and repair Illumina instrument systems in field settings across Italy. You’ll troubleshoot on-site, coordinate service requests with cross-functional teams, and assist with new installations and validations. You’ll manage service parts and support opportunities with sales and marketing, while building strong customer relationships. This role offers hands-on learning in a customer-facing environment and contributes to meaningful health and genomics work.

• bonus or commission
• potential equity
• flexible time off
• summer shutdown
• inclusive environment
• zero-net pay gap

• Install, maintain, repair and upgrade Illumina instrument systems
• Troubleshoot technical issues and provide on-site customer support
• Coordinate service requests and drive timely resolutions
• Support new instrument installations, including facility inspections and validation
• Maintain service-parts inventory for effective interventions
• Collaborate with sales/marketing on placements, upgrades and contract renewals
• Build relationships with customers and internal partners
• Participate in departmental projects to expand technical knowledge

• Engineering background or related technical field
• Interest in hands-on troubleshooting with complex instrumentation
• Exposure to optics and lasers (welcomed)
• Familiarity with Linux, networked IT advantageous
• Strong communication and customer-facing skills
• Organizational and problem-solving abilities
• Collaborative mindset and willingness to learn
• Residence in Italy with a valid Italian driving license and up to 80% travel
• Fluent Italian and English
• Preference for candidates in Campania or Puglia

• strong communication
• customer-facing skills
• collaborative mindset
• optics and lasers
• Linux
• networked IT