Workshop Controller

WORKSHOP CONTROLLER / SERVICE ADVISOR SUPPORT

CAMBERLEY | £35,000 BASIC | MONDAY–FRIDAY 8AM–6PM | NO WEEKENDS

A strong opportunity for an experienced automotive aftersales professional looking for a workshop-focused role with a great Monday–Friday working pattern and no weekend working.

THE OPPORTUNITY

Pembrook Resourcing is recruiting an experienced Workshop Controller to join an established franchised automotive operation in Camberley.

This role is ideal for someone who enjoys controlling a busy workshop, keeping Technicians productive and ensuring jobs progress efficiently, while also being comfortable supporting the Service Advisor and customer-facing function when required.

£35,000 basic salary

Monday–Friday, 8:00am–6:00pm

No weekend working

Established franchised automotive environment

Workshop Controller / Service Advisor support position

Strong earning and progression opportunity

Busy, team-focused aftersales department

THE ROLE

Control and coordinate the daily workshop workload

Allocate work effectively across the Technician team

Monitor job progress, productivity and completion times

Keep Technicians productive and ensure work progresses to plan

Liaise closely with Service Advisors and management

Support the Service Advisor team during busy periods

Communicate with customers and provide updates where required

Help resolve workshop and service issues quickly and professionally

Maintain strong standards of customer service and workshop efficiency

Ensure jobs are progressed and completed within agreed timescales

WHAT WE’RE LOOKING FOR

You’ll need:

Previous Workshop Controller, Senior Service Advisor, Workshop Team Leader or similar aftersales experience

Strong understanding of workshop operations and Technician productivity

Excellent organisation and communication skills

Confidence dealing with Technicians, Service Advisors and customers

Ability to manage multiple jobs and priorities in a busy environment

Commercially aware and solutions-focused approach

Professional, reliable and team-focused attitude

It would be particularly useful if you also have:

Main dealer or franchised dealership experience

Previous Workshop Controller experience

Experience supporting both workshop and front-of-house Service functions

Strong knowledge of automotive aftersales processes

THE PEMBROOK DIFFERENCE

We’ll give you the useful detail up front, talk openly about the opportunity and take the time to understand whether it is genuinely right for you. If it is, we’ll represent you properly throughout the process and keep communication clear from first conversation to final outcome.

INTERESTED?

If you’re an experienced automotive aftersales professional looking for a Workshop Controller opportunity in Camberley with no weekend working, apply today and a member of the Pembrook team will be in touch for a confidential conversation