Aftercare Engineer

Job Title: Aftercare Engineer (Carpentry)

Location: East London

Salary: £50,000-£55,000 per annum + Company Van

As part of the recruitment process, successful applicants will be required to provide proof of their right to work in the UK.

Our client is not currently considering sponsorship applications for this role.

A specialist garden rooms contractor delivering high-quality projects for private homeowners across the South East is seeking an experienced Aftercare Engineer to join its growing team. This role would suit a skilled carpenter or joiner who takes pride in delivering excellent workmanship and customer service. Working across completed projects,

you will be responsible for identifying and rectifying defects, carrying out remedial carpentry works, and acting as a professional point of contact for clients, ensuring a positive customer experience from project completion through to final resolution of any aftercare requirements.

Key Responsibilities

Attend both live & completed residential projects to investigate, diagnose and resolve defects and snagging items

Carry out hands-on carpentry, joinery and general works to a high standard during the build process as well as after installation

Act as the main point of contact for homeowners during visits

Provide professional and courteous customer service within high-end private residential properties

Liaise with internal teams to coordinate materials and specialist support where required

Conduct quality inspections to ensure remedial works meet company standards

Travel across the South East region attending customer properties as required

Experience Required:

Proven carpentry or joinery background within residential construction

Experience carrying out snagging, maintenance, remedial works or aftercare activities

Strong customer-facing communication and interpersonal skills

Ability to diagnose and resolve construction and finishing defects independently

High standards of workmanship and attention to detail

Experience working within occupied residential properties

Professional, organised and self-motivated approach to work

Full UK Driving Licence

Desirable:

Experience working on high-end residential or bespoke construction projects

Knowledge of timber frame or garden room construction

Multi-trade maintenance or finishing experience

Experience using defect reporting or scheduling systems

Additional Information:

Company van provided

Projects are primarily for private homeowners

Customer-facing role with a strong focus on quality and client satisfaction

Opportunity to work autonomously across a portfolio of completed projects

Growing business with a collaborative team cultureKey Skills: Carpentry, Joinery, Aftercare, Maintenance, Snagging, Remedial Works, Customer Service, Residential Construction, Quality Control, Defect Resolution

This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

To apply, please submit your CV or contact us for a confidential discussion