Airfreight Coordinator

<p class="text-muted mb-3">Freightserve recruitment are looking for Airfreight Operators for a busy well-established Freight Forwarder based in the Windsor area.</p>

<p class="text-muted mb-3">We are seeking an organized, articulate, and proactive Air Freight Forwarder to join our international logistics team. The Operator within our air freight division coordinates Expedited and Next Flight Out (NFO) movements via air and domestic networks. This position is responsible for interpreting detailed shipping instructions and adhering to client-specific protocols during the execution of export, import and domestic transit. In this role, overall, you will coordinate end-to-end export and import air cargo movements, ensure compliant customs clearance, and manage seamless freight transit in line with local legislation. The ideal candidate possesses strong operational experience, exceptional communication skills across diverse stakeholders, and a sharp eye for detail to prevent border delays and keep clients fully informed at every stage.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Responsibilities</h5>

<p class="text-muted mb-3">Manage import and export air freight movements from origin to final UK delivery, securing cargo allocations and negotiating rates with major commercial airlines and cargo carriers.</p>

<p class="text-muted mb-3">Deliver clear, timely, and concise updates to clients, airline representatives, overseas agents, and hauliers. Convey complex logistics details, routing options, ad hoc cost requests and potential transit delays to manage customer expectations effectively.</p>

<p class="text-muted mb-3">Prepare and review vital transport documentation, including House and Master Air Waybills (HAWB & MAWB), commercial invoices, packing lists, Certificates of Origin and Carnet. Utilizing an external customs broker for final customs clearance.</p>

<p class="text-muted mb-3">Maintain strong relationships with airlines, ground handling agents (GHAs), and UK road transport partners for efficient airport transfers and final-mile deliveries.</p>

<p class="text-muted mb-3">Cost Control & Invoicing: Audit airline and supplier invoices against agreed tariffs</p>

<p class="text-muted mb-3">Ensure full compliance with HMRC customs regulations, CAA (Civil Aviation Authority) air security</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements, and BIFA Standard Trading Conditions.</h5>

<p class="text-muted mb-3">Qualifications & Essential Skills</p>

<p class="text-muted mb-3">Outstanding written and verbal communication skills in English. Ability to maintain a c alm, professional tone when handling urgent operational issues, negotiating rates, or resolving client escalations.</p>

<p class="text-muted mb-3">Direct experience in air freight forwarding within a UK freight forwarding or logistics business.</p>

<p class="text-muted mb-3">Solid working knowledge of CDS / HMRC procedures, BIFA terms, and IATA guidelines.</p>

<p class="text-muted mb-3">Dangerous Goods (DG) certificate or willingness to undertake training.</p>

<p class="text-muted mb-3">Experience with freight forwarding operating systems and other tools.</p>

<p class="text-muted mb-3">Working hours are Monday - Friday (Some flexibility will be needed)</p>

<p class="text-muted mb-3">As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry</p>