Senior Service Design Lead — Shopper Experience & Strategy
Job Description & Overview
The LEGO Group seeks a Service Design Lead to craft scalable, shopper-centric retail experiences. You will steer end-to-end service design across cross-functional programmes, bridging physical and digital touchpoints while clarifying actors, systems and processes behind shopper experiences.
You’ll work with product leadership to shape strategy, identify critical problems, and prioritise opportunities through evidence-led decisions.
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Key Details
- Date Posted: 19 Oct 2026
- Location: london
- Employment Type: Permanent
- Category: Marketing & Media, Management & Operations
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the LEGO Group
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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