Sales Order Coordinator

Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a permanent basis.

This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers.

You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment. Working closely with internal colleagues, ensuring regular communication to provide support to retail customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

• Receiving and accurately processing retail customer orders
• Review the system data daily to ensure dispatch reports are aligned
• Work with the warehouse team log product shortages and end dates on the system
• Deal with customer enquiries, passing details through to relevant department as appropriate
• Work with finance team to manager proforma invoices
• Informing internal and external stakeholders of changes in demand and logistics
• Work with logistics partners to ensure stock is picked and delivered correctly
• Amend and update changes to sales prices
• Track delivery performance on the warehouse portal, identify issues and reporting back
• Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies
• Ensure orders are invoiced accurately and allocated batches and weights are correct
• Analyse and track data to extract performance data and interpret/report on it
• Booking and liaising with hauliers

Candidate Attributes:

• Proactive and adaptable with a “can do” attitude
• Excellent attention to detail and accuracy
• Ability to stay calm under pressure
• Strong communication skills

Hours – Monday - Friday 37.5 hours per week – early Friday finish

Salary - £31,500 with review after successful probation completion + 5% pension, life assurance, study support and 25 days holiday plus bank holidays