Guest Services Executive - Concierge

Jumeirah Capri Palace is hiring through Hosco in Anacapri.WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Main duties and responsibilities are:

• Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
• Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
• Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
• Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
• AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
• EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
• Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
• Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
• Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.

Ideal candidate for this position will have the following experience and qualifications:

• Aminimumof1yearcustomerserviceexperience
• Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
• GoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.

Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.